factchecking myths and misconceptions about universal credit
“I must have photo ID to start a claim”
“Claims can only be made online”
“I can’t claim universal credit if I have more than two children”
“My claim will be closed if I miss my first interview after claiming online”
“There’s no way a claim will be backdated”
“I have to accept my claimant commitment”
“You have to claim universal credit in order to claim new style ESA or new style JSA”Needs busting
“I must spend 35 hours per week looking for work”
“Work-related requirements can’t be switched off”
“If I get work I won’t have to do any more work search”
“The journal will keep records of my claim in case I need them”Needs busting
“My rent can be paid direct to my landlord each month”
“I will be sanctioned unless I say I will travel for 90 minutes to get work”
“You have to be in receipt of carer’s allowance to get the carer element”
“I can use a screen shot of my online universal credit account as a proof of benefits”
“Universal credit only pays 50 per cent of housing costs for joint tenancies even after one tenant leaves”
“Someone else can’t ring on my behalf to help with my claim”Needs busting
Bust a myth
Can you help us to bust a myth? We're collecting details of commonly held myths and misconceptions about universal credit - about starting a new claim, the claimant commitment, job search issues, in-work conditionality, sanctions and more - and are looking for your help in addressing them.
How you can help - You'll find details below of the latest myths that we have that need busting. If you've come across one of the issues before and are able to share whether you think it's true or not and, if not, your thoughts about what the correct answer might be, that would be fantastic!
NB - don't worry about having to send us the 100% complete answer referencing every relevant bit of legislation, case law or guidance. We'll take whatever ideas and suggestions you have and work them up into a quality-assured answer before publishing details of the busted myth to the site.