factchecking myths and misconceptions about universal credit

“Claims can only be made online”

Can you help us to bust this myth? We're collecting details of commonly held myths and misconceptions about universal credit, and are looking for your help in addressing them.

How you can help - If you've come across this issue before and are able to share whether you think it's true or not and, if not, your thoughts about what the correct answer might be, that would be fantastic! 

NB - don't worry about having to send us the 100% complete answer referencing every relevant bit of legislation, case law or guidance. We'll take whatever ideas and suggestions you have and work them up into a quality-assured answer before publishing details of the busted myth to the site.

Thanks for your help in busting this myth